It was mentioned in the post above, but I just wanted to put emphasis on it because it'll get you through the queue faster.Įdit: also, just to state the obvious, make doubly sure the infection is off your machine before you call support, please. The encryption program used by the ransomware. There is a high risk of some recent data loss (you're effectively going back in time, so if we have no record of the file existing at a previous time, you won't get it back) with this method, but it's far, far better than losing all of your files.Ģ) When you call customer support, which you should do as soon as possible, specifically mention that you are infected with cryptolocker. The code essentially encrypts every file on your computer and prevents you from accessing any one of these files. If you stop backing up the files, it's more likely that Carbonite will not have overwritten a "last known good" backup set. I work for Carbonite on the operations team, and I can confirm this for most cases - I will also offer these two pieces of advice:ġ) If you are affected by the virus, you should disable or uninstall Carbonite as soon as possible.
An employee of Carbonite posted this advice on Reddit. It is a new type of malware that encrypts files on your computer and demands payment to. That means if you back up an encrypted copy of a file you care about, you can revert to an earlier version. CryptoLocker ransomware is spreading quickly across the internet. If you use a cloud backup service like Carbonite, you can take comfort in knowing the odds are good that your files are versioned.
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